Terms and Conditions
These general terms and conditions govern the rights and obligations of Korcule.com s.r.o. with registered office at Lužná 19, 85104 Bratislava, Business ID: 46 588 272, VAT ID: SK2023475872, registered in the Commercial Register of the District Court Bratislava I., section: Sro, insert No.: 80202/B (hereinafter referred to as Korcule.com) and customers of Spineo.eu, which arise on the basis of a Contract of Sale concluded between the company Korcule.com as the seller and the customer as the buyer in the online store www.spineo.eu.
Ordering goods and concluding a contract
The buyer is obliged to send the proposal for the conclusion of the contract (order) to the seller via an electronic form, which is located on the Website. The buyer will add a specific item to the form by clicking on the "add to cart" icon. By clicking on the "payment and shipping" icon, the buyer confirms the type and quantity of goods that are the subject of the order. After filling in the data required for logging in (already a registered user), or filling in the data necessary to place the order (unregistered user) by clicking on the "confirm and order" icon (with information that the order requires payment for the goods), the buyer sends the order to the seller. The buyer will then receive an email confirming the order/acceptance of the order without any unnecessary delay. The given email contains the order number, information with the name and type of goods, expected delivery date, price for the goods, price for transport, the place to which the goods are to be delivered, the method of payment and the total sum. The contract of sale is concluded upon delivery of the confirmation email.
Delivery dates
For each product, or for each size or color variation of the product, we indicate a specific delivery time. Most of the goods we offer are marked as "in stock at store". We ship the goods marked in this way on the same working day after receiving the order, if it is placed before approximately 2:00 PM. If the order is placed later, we ship it the next business day. Of course, if time and capacities allow, we ship the order on the same working day even if we receive it after 2:00 PM and the wares ordered are in stock.
For goods or variations of goods that we do not keep directly in our warehouse, we indicate the number of days in which the mentioned goods might be available. We can then dispatch the goods or prepare them to be collected in person by the customer within the specified number of days.
In case the delivery period for the goods is unexpectedly extended or it turns out that it is impossible to meet it, we will contact the customer immediately, either by e-mail or phone.
We also offer goods whith an uncertain availability, or with a longer delivery time (usually two weeks). These goods are marked as "made-to-order". After ordering the goods marked this way, we will immediately inform the customer about the delivery time. In case of interest in goods marked this way, the customer can also contact us and inquire about the delivery time.
Place and method of delivery
Commitment of Korcule.com s.r.o. is fulfilled at the moment of handing over the goods to the customer, an authorized person or by handing them over to the shipper. The customer can choose the method of transport that suits them best. Preparation for collecting in person at our store is free of charge. Shipping via the GLS courier represents €3. When purchasing wares in total amount of over €80, the customer does not pay any shipping fees. In case of choosing delivery by courier, the customer can expect the delivery the following work day after the order was dispatched. In case of choosing delivery via Slovak Post, the goods should be expected to be delivered within 1-3 working days after dispatch of the shipment. The customer will be informed by email that the order has been dispatched. The current delivery status can be checked in the users account at spineo.eu. In case the goods were not delivered as declared or the customer has any doubts regarding the delivery of the goods, the customer can contact us by e-mail or by phone.
The customer is obliged to pick up the goods at the agreed place and time in person, or arrange a means for them to be picked up. Along with the goods, the customer also receives an accounting document, which also serves as a certificate of warranty. The obligation to deliver the goods is fulfilled even if the customer does not pick up the goods or refuses to pick up the goods. If the customer does not pick up the goods or refuses to pick them up, the seller has the right to withdraw from the purchase contract and demand compensation from the customer for the costs associated with returning the goods.
Korcule.com s.r.o. is also not responsible for late delivery caused by the delivery person or by entering an incorrect address of the recipient. By picking up the goods at the place of delivery and paying the full purchase price, the customer acquires ownership of the goods.
Means of Payment:
- COD (Cash on Delivery)
- money transfer to the account before dispatching of the goods (the account number is indicated in the invoice, which is part of the order confirmation),
- cash, card payment (at the store),
Shipping costs and transport charges:
Individual fees are mentioned in the shipping section.
Warranty period:
All goods sold are covered by a statutory 24 months guarantee. For sports nutrition, the expiration date is indicated on the package.
The warranty does not cover standard wear and tear of the goods.
Korcule.com s.r.o. also agrees to send the goods without defects and to deliver them in the quantity and quality according to the order, in the event that this order has been accepted.
Order cancellation:
If you wish to cancel your order that has not yet been shipped, please contact us as soon as possible.
We also reserve the right to cancel your order in case the goods you ordered can no longer be delivered due to unavailability at the supplier, stoppage of production or due to the fact that it will not be possible to meet the agreed delivery time or the price of the goods.
Withdrawal from the contract, returning of goods, complaints
In accordance with § 12 of the Consumer Protection Act in Door-to-door Sales and Mail-order Sales (Act No. 108/2000 Coll.), the buyer has the right to withdraw from the contract concluded in this way without giving a reason within 14 days after the date of picking up the goods.
The customer is obliged to send the goods back without any signs of use. The goods must be in the original undamaged packaging with complete accessories together with the invoice. The costs of returning the goods are paid by the buyer himself, who is obliged to send the undamaged goods to the company's address as a registered delivery. We recommend insuring the shipment, the seller is not responsible for any damage or loss of goods or shipment. The shipment must not be sent as COD (cash on delivery).
The right to withdraw from the contract must be executed in written form or in the form of a record on another durable medium such as e-mail. So either send us a package in which you state your request in written form (you can also use the downloadable form) or inform us about the exchange request via e-mail. The withdrawal period is deemed to have been attained if the notice of withdrawal is sent no later than on the last day of the period. The costs associated with the delivery of the goods back to us are paid by the customer.
How to proceed when returning goods:
1) the goods must be returned complete (including accessories, instructions, etc.), in their original condition
2) the goods must not be damaged in any way, must not show signs of wear and use
3) the goods must be in their original, undamaged packaging
4) a copy of the proof of purchase (invoice) must be attached to the goods
5) attach a letter to the goods with the account number to which the payment for the goods should be returned. In the case of an exchange, please indicate in the accompanying letter what we should exchange the returned goods for. If e-mail communication is more convenient for you, write us your account number or request for a return to the store (at) korcule.com
6) if you are interested, you can use the contract withdrawal form
Please send the goods by mail or courier to the address of our store (if it is close to you, you can also bring it in person):
Korcule.com s.r.o.
Lužná 19
85104 Bratislava
tel. No.: 0917 945 058
If you are sending the package by post, use "Package to address" for the shipment, so that the goods are delivered directly to our company.
Pursuant to § 7 par. 6 Act No. 102/2014 Coll. on withdrawal from the contract, the consumer cannot withdraw from a contract, the subject of which is:
- sale of goods enclosed in protective packaging, which is not suitable to return for health protection reasons or hygiene reasons and which protective packaging was broken after delivery (e.g. shavers, epilators, hair clippers, toothbrushes, massage machines, headphones, hands-free, etc.)
- sale of sound recordings, video recordings, audio-visual recordings, books or computer software sold in protective packaging, if the consumer has unpacked this packaging
- sale of goods made according to the special requirements of the consumer, tailored goods or goods intended specifically for one consumer
- performing urgent repairs or maintenance that the consumer has expressly requested from the seller; this does not apply to service contracts and contracts, the subject of which is the sale of goods other than spare parts necessary for repair or maintenance, if they were concluded during the consumer's visit to the seller and the consumer did not order these services or goods in advance.
For download:
Attachment No. 1 - Contract withdrawal form
Attachment No. 2 - Instructions on exercising the buyer's right to withdraw from the contract
The price for purchase will be returned to you as soon as possible, within 14 days at the latest, to the account specified in the contract withdrawal from. In case of withdrawal of the contract, the costs of delivering the goods are refunded in the value of the cheapest transport option.
Complaints
In case of a complaint, the goods must be sent or brought to the address of the store:
Korcule.com s.r.o.
Lužná 19
85104 Bratislava
tel. No.: 0917 945 058
The goods do not have to be in the original package or box. A copy of the proof of purchase must be part of the claimed goods. Also attach your contact details and the completed complaint form to the claimed goods.
For download:
Complaint form
Protection of personal data
The buyer and the seller agree that the buyer, if he is a natural person, is obliged to notify the seller of his name and surname, address of permanent residence including zip code, telephone number and e-mail address.
The buyer and the seller agree that the buyer, even if he is a legal entity or a sole proprietor, is obliged to notify the seller of his business name, address, including zip code, social security number, tax identification number, telephone number and e-mail address.
The buyer declares that he agrees in accordance with Act no. 428/2002 Coll. on the protection of personal data, as amended, for the seller to process and store his personal data, especially those listed above and/or which are necessary for the seller's activities, and to process them in all of his information systems.
The buyer grants the seller this consent for an indefinite period. The buyer can withdraw consent to the processing of personal data at any time in written form. The consent will expire within 1 month of the delivery of the revocation of consent to the buyer and seller, and the data will then be deleted. The buyer can check and change his personal data at any time after logging in to www.spineo.eu in "My Account" section.
The operator of the website www.spineo.eu undertakes that the provided data will be used only for the purpose of concluding and fulfilling the contract based on the terms and conditions specified by the seller. The processed data will not be published, made available, or provided to a third party.
Concluding regulations
These general terms and conditions are an integral part of the purchase agreement between Korcule.com s.r.o. and customers. Legal relations established by the purchase contract will be governed by the regulations of the purchase contract, i.e. binding order and order confirmation, regulations of these general terms and conditions and relevant legal regulations. Alternatively, individually agreed conditions.
Korcule.com s.r.o. reserves the right to unilaterally edit and amend these general terms and conditions. Any changes take effect on the day of their publication on the website www.spineo.eu.