Swaps, Returns and Warranty Claims

Product Returns or Size Exchange

Wrong size? Changed your mind? No problem – with us, returning or exchanging a product is easy.

You have 14 calendar days to return or exchange an item from the date you receive it.

Important information:

• The product must not be used or damaged.
• Please return it in the original packaging, additionally wrapped with protective material or paper.
• Include a copy of the invoice in the package and write on it:
  • your bank account number (only if you didn't pay by card),
  • if you paid by card, the refund will be issued automatically to the card.

Want a different size or model?

1. Send the original product back as described above.
2. Place a new order for the desired item – you can pay in advance or choose cash on delivery.

This process is faster and clearer than a traditional exchange.

Just want to return the item?

No problem. Just follow the steps above, without placing a new order.

Where to return the product?

We recommend using postal service.
If you choose a courier, please contact us by email in advance.

Korcule.com s.r.o.
Lužná 19
851 04 Bratislava
Slovakia
tel: +421 917 945 058
e-mail: info@spineo.sk

Complaints

If you received a defective or damaged product, please return it by post to our address. If you use a courier, please contact us beforehand.

Korcule.com s.r.o.
Lužná 19
851 04 Bratislava
Slovakia
tel: +421 917 945 058
e-mail: info@spineo.sk

What to include:

• a copy of your proof of purchase,
• your contact details,
• the completed complaint form.

The returned item does not need to be in the original packaging.

Have questions? Write to us at info@spineo.sk – we’re happy to help.